Terms & Conditions

This site www.attanahotels.com (this “Website”) is owned and operated by Attana Hotels & Resorts Sdn Bhd (formerly known as PNB Management Services Sdn Bhd (Company No. 392037-A)) (“AHR”). Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained below and elsewhere on the Website (known collectively as “Terms and Conditions”).

By using the Website, you will be deemed to have accepted the Terms and Conditions which we may change at our absolute discretion from time to time without notice. If you do not agree to any part of the Terms and Conditions, you must not use this Website nor the products and/or services provided herein (“Products and Services”).

(a) This Website and its content are made available for your personal, non-commercial use. You are prohibited from using this Website for any purpose that is unlawful or prohibited and you must not engage in any conduct which would impair or interfere with the operation or security of this Website, hosting site, or any of the linked systems and programs available.
(b) Usage of this Website along with the Products and Services, requires you to provide all the necessary equipment such as a computer with internet accessibility, mobile phone with internet data and browsing capability, pay any fee (including telephone charges) associated with the provision of access to the internet.
(c) This Website allows you to access the reservation services of the hotels and resorts under AHR. You may also have to provide complete, current, and accurate information about yourself as prompted by our booking engine during the reservation process.
(d) This Website provides information on the Products and Services as well as promotions and offers being made available by AHR.
(e) You warrant that you are of sufficient legal age and capacity to use this Website in accordance with the Terms and Conditions herein contained and to create binding legal obligations in relation to the access and use of this Website and the Products and Services. If you are a child or minor, you may only use this Website and the Products and Services available on this Website with the permission of your parent or guardian.
(f) You represent that you are legally and financially responsible for all uses of this Website and the Product and Services.

(a) By using this Website to make reservations with the hotels and resorts under AHR, you agree to be bound by the Terms and Conditions and any other policies, terms and conditions that apply thereafter.
(b) You authorize us to use your personal information which may include credit/ debit card information that you provide to us for the purpose of your reservation with hotel and resorts under AHR.
(c) Reservations made on this Website is strictly reserved for yourself and your guests. Any room reservations that are more than seven (7) rooms for the same period of stay and at the same hotel or resort under AHR, you will have to contact the hotel or resort directly to make the reservation. All reselling reservations activities, whether online or offline to third parties including online agents, travel agents, or third-party owned websites is prohibited.
(d) We reserve the right to require proof of identity (e.g. passports or national identity cards) from all of the persons checking in the hotel or resort under AHR. Refusal to provide proof of identity will allow us to refuse your check in.
(e) We have the right to refuse a guest from checking in at our own discretion if the identity of the person does not match the reservation details provided.
(f) We reserve the right to modify or cancel any reservations that have breached the Terms and Conditions, or are suspected/ reported to be made for fraudulent, illegal or unauthorised purposes.

(a) The cancellation policy of a reservation made at any hotel or resort under AHR may vary depending on factors which includes but not limited to room rates, room availability, or other hotel requirements.
(b) The cancellation policy will usually be provided during and upon confirmation of your reservation. Any reservation cancellation shall be in accordance with the cancellation policy attached to each reservation.

(a) Where applicable, you are personally liable for the payment of charges for usage and purchase of goods including services, food and beverages, spa activities, or any other activities available to your room during your stay, which may include any applicable service charge, duties, taxes, or tariffs. You are required to pay and settle all such charges fully upon receipt of the hotel bill upon check out.
(b) You may have to provide your valid credit/ debit card information which includes full name, card type, card number, expiry date, and the three (3) digit CVV code at the time of booking to secure your reservation by prepayment, either during check in for guarantee or deposit purposes, or during check-out for bill settlement.
(c) If you check out of the hotel or resort without full settlement of the bill, you expressly and irrevocably authorize us to charge the outstanding amount to your credit/ debit card, which you either (i) used at the time of check-in, or (ii) provided to secure your reservation, or (iii) saved in your account (whichever is available).
(d) While all reasonable security measures will be taken to ensure that your credit/ debit card information is secured, you agree to hold us and our employees harmless and release us from any claims, liability, damage, or actions resulting from any loss, release, disclosure, or compromise of your credit/ debit card information caused by viruses, hacking activities, malware and malicious software, or any other unlawful interference of this Website’s system and its Products and Services.

(a) You are advised not to bring any precious goods, valuable items, or cash in excessive amounts onto the hotel or resort premises. Any and all items or property brought along is done so at your own risk. Please ensure that all items of value are always stored securely in the safe deposit box available in each room.
(b) To the extent permissible by law, we will not be liable for any loss or damage to any items or property brought onto the hotel or resort premises.

Please refer to our Privacy Policy here for more information.

(a) You acknowledge that the content of this Website, including but not limited to data, text, software, music, sound, photographs, video, graphics or other material contained in any form including but not limited to advertisements or commercially produced information presented through this Website is protected by copyright, trademarks, service marks, trade secrets, patents, database rights, moral rights, publicity rights, confidentiality or other proprietary rights and laws, belongs to AHR or such third party identified herein.
(b) The name of AHR and its individual hotels or resorts or the trademarks, service marks and logo used and displayed on this Website may not be used in any way, including for advertising or publicity purposes, without our prior written permission.

(a) You agree that your use of this Website is at your sole risk and discretion. This Website, including the Products and Services are provided on an “as is” and “as available” basis and you assume total risk and responsibility for any loss or damage arising from or attributable to your use of this Website including but not limited to any damage to your computer, equipment or loss of your data.
(b) All reasonable efforts have been made to ensure the accuracy of the content and materials displayed on the Website. We regularly review the Website and, where appropriate, update its content to reflect any changes to the features, functionality and available Products and Services of this Website. However, we will not be liable for any miscommunication or misinformation that may be made available through this Website.
(c) We may modify or discontinue this Website or any of its information, features and/or the Products and Services at any time, without notice and any liability whatsoever to you or any third party.

(a) We specifically exclude any and all liability for any direct or indirect damages in any way connected with the usage of this Website and the information, Products and Services obtained through this Website, which includes the submission of any personal information, including, but not limited to, credit and debit card details.
(b) To the full extent permitted by law, you agree that in the event we are to be held liable for any damages related to this Website, your sole and exclusive remedy will be limited to the amount you paid for the Services and Products.
(c) We disclaim any and all liability relating to the products or services provided by third parties.
(d) To the full extent permitted by law, you hereby waive any and all rights to bring any claim or action related to this Website in any timeline beyond one (1) year after the first occurrence of the kind of act, event, or condition which such claim is based on.

(a) You shall indemnify and keep us indemnified against all claims, demands, actions, proceedings made or brought against AHR and its hotels and resorts arising from your use of this website, the Products and Services and/or any breach of the Terms and Conditions by you.

(a) This Website may contain hyperlinks to websites operated by parties other than AHR. The inclusion of hyperlinks to such websites does not imply our endorsement of such websites nor any association with their operators. We will not be responsible for the contents of other websites.
(b) Occasionally when linking to another website, you may still see the logo of AHR or its hotels or resorts. This is to provide you with a seamless experience when visiting the website. In such case, you are no longer on this Website and you should only link to a third party website if you are willing to accept responsibility for and the risks associated with the use of that website in accordance with the applicable terms and conditions of that website. The identity of the website can always be known through the website address displayed on the browser.

(a) If we vary the Terms and Conditions, you agree that your continued use of this Website and the Products and Services after the variations of the Terms and Conditions shall constitute your agreement to the same with immediate effect.

a. Except to the extent that the laws of other jurisdiction are applicable to you during your stay at the hotels and resorts under AHR and that such application cannot be waived or altered by contract, the Term and Conditions shall be governed by and construed in accordance with the laws of Malaysia, without giving effect to conflicts of laws, rules or principles.

(a) You agree that no joint venture, partnership, employment or agency relationship exists between you and AHR (and its hotels and resorts) as a result of your use of this Website.

(a) We shall not be liable for any kind of loss or damages arising out of any unforeseen circumstance or circumstance beyond our control including but not limited to strikes, wars, revolutions and natural disasters including fires, floods and earthquakes, explosions, epidemic/pandemic, government regulations or other causes beyond its control.

(a) We reserve our rights to enforce the Terms and Conditions. In the event that any of the Terms and Conditions is found invalid or unenforceable by any administrative body of competent jurisdiction or court, the invalidity or unenforceability shall not affect other provisions of the Terms and Conditions.
(b) If you have any queries or concerns about this Website, please contact us at info@attanahotels.com.

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